Thexyz Service Level Guarantees
Our network uptime
Thexyz guarantees that the main exchanger servers will be up and running 100% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where Thexyz has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of Thexyz. Thexyz may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.