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Thexyz Service Level Guarantees

Satisfaction Guarantee

Our satisfaction guarantee ensures we will give you a full refund if you are not happy with the services for the first 30 days. There are no contracts to lock you in to our plans and we work hard to keep your business. If things don’t work out, we have a refund policy in place.

Dedicated Support

Although our logo is a robot, our support team is very much human and more than willing to go the extra mile to ensure you have an experience like no other. We pride ourselves on a top level of customer service and welcome your feedback to ensure we continue to surpass expectations.
Thexyz is committed to maintaining the highest security standards by maintaining 256 bit secure encrypted connections verified by Rapid SSL. We also meet HIPPA and FISMA compliance standards. If you are not happy with our service, you can request a refund.

Our network uptime

Thexyz guarantees that the main exchanger servers will be up and running 100% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where Thexyz has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between a client’s location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by a natural or unnatural event that is not directly under the control (or jurisdiction) of Thexyz. Thexyz may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.


Exchange server


IMAP server


Cloud apps


POP server

Thexyz is certified by the following organizations

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Stop Badware
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Wildcard SSL Certificates

PCI Compliance

Thexyz certifies PCI compliance from Trustwave and will uncover any vulnerabilities within our processing environment.

256 bit encryption


All connections to are secure and encrypted by default.